Privacy

Privacy Policy

Effective date: September 24, 2026

Kochera AI LLC (“Kochera AI,” “we,” “us”) provides AI voice agents, chatbots, workflow automation and related consulting services. This policy explains how we handle personal information through kochera.ai and the services we operate.

Information we process

Depending on how you interact with us, we process:

Contact information you choose to give us — your name, email address, telephone number, business name and the details of your inquiry, when you email us, book a consultation through our scheduling provider, or submit our text message consent form.
Information needed to deliver an agreed service — such as appointment requests and support communications.
Technical data — IP address, browser information, timestamps and diagnostic logs, processed by our hosting provider to deliver, secure and troubleshoot the site.
Text messaging data, where a messaging program applies — phone numbers, message content, delivery status, and records of consent and opt‑out requests. When you opt in through our consent form we store the number you give us, the exact disclosure you agreed to and its version, the date and time, and the IP address and browser used, as a record of that consent.

When you use a voice or chat feature, service providers process the audio or text necessary to respond. Whether audio, transcripts or summaries are retained depends on the feature and on the configuration of the business operating it. We provide recording or transcription disclosures where applicable. Please do not submit sensitive personal information unless it is necessary for the intended service.

The voice demo on our home page, and the agents we run for clients

These are different things, and we describe them separately on purpose.

The demo on kochera.ai is not recorded. Audio is processed in real time by our voice provider so the agent can reply, and a live transcript appears in your browser for the duration of the call. We do not record the audio, and we do not store the audio or transcript after the session. The demo ends automatically after roughly two minutes.

Voice agents we build and operate for client businesses commonly do transcribe and summarize calls — that is a feature those businesses rely on. Where that happens, the call is handled under that business’s instructions and retention settings, and disclosed by that business. If you are calling a business that uses our technology, its notice governs how your call is handled.

Cookies, analytics and tracking

kochera.ai does not use advertising or analytics cookies, and we do not run third‑party tracking or analytics scripts on the site. Our hosting and security provider may process request data, and may set strictly necessary cookies, to keep the site available and protect it from abuse.

How we use information

We use information to respond to inquiries, provide and support our services, process requested appointments or workflows, send communications you have authorized, diagnose problems, protect against misuse, and meet applicable legal obligations.

Services provided for other businesses

We also process information on behalf of business clients, under their instructions and our agreements with them. If you interact with an assistant or messaging program we operate for another business, that business’s privacy notice and program terms also apply. Please contact that business about its handling of your account, appointments and communications. We assist our clients with relevant privacy requests as appropriate.

Service providers and disclosures

We use providers for hosting and security, website and email delivery, appointment scheduling, AI voice and language processing, and messaging delivery. They receive the information necessary to perform those functions on our behalf. We may also disclose information where required by law, or where necessary to protect rights, safety and the security of our services.

We do not sell personal information. We do not share mobile information with third parties or affiliates for marketing or promotional purposes. SMS opt‑in data and consent are not sold, rented or transferred to other businesses for their own messaging or marketing. Providers that process data solely to deliver or support our messaging service may access what is necessary for that purpose. Consent to one business’s messaging program does not authorize messages from another business.

Text messaging choices

SMS programs require the applicable consent. Kochera AI messages are optional: you opt in deliberately through our consent form, the box is never pre‑ticked, and consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You can also contact hello@kocheraai.com and we will remove your number. Programs operated for our clients identify their sender and provide their own support and opt‑out information.

Retention and security

We retain information for the purposes described here, subject to applicable client agreements, legal requirements and operational needs. This may include retaining consent and suppression records in order to honor messaging preferences. We use reasonable safeguards appropriate to the information we process, but no system can guarantee absolute security.

Your requests

Contact hello@kocheraai.com to request access, correction or deletion of your personal information, or to ask about our practices. We may verify your identity, and we may need to retain certain records. Rights and exceptions depend on applicable law. For information we hold on behalf of a client, we may direct your request to that client or assist them in responding.

Updates and contact

We may update this policy and will post the revised effective date. Where required, we will provide additional notice of material changes.

Kochera AI LLC
hello@kocheraai.com